Frequently Asked Questions

An Energy ID is a unique identifier for individuals or companies that makes energy-related transactions in Luxembourg faster and more secure. You can find more details on the legal basis here.

Starting in spring 2025, energy suppliers and other market actors will ask for your Energy ID to carry out transactions on your behalf. It is foreseen that every grid user will have an Energy ID by early 2027. Signing up on Leneda and getting your Energy ID will make energy-related processes much simpler for you and for the market actors involved.

To keep your data secure, we can only allow access to real people. This ensures that you only see the data you’re authorized to access. As a result of this verification, you’ll also receive your Energy ID, which serves as your unique identifier in the energy market. Learn more here.

No worries! If you don’t have LuxTrust Mobile, Leneda lets you verify your identity using your ID card or passport. Just select "I don’t have a LuxTrust certificate" when starting the onboarding process. Before you begin, make sure you have your ID card and a mobile device with a good camera, as phone cameras often work better than webcams.

Right now, we only support LuxTrust Mobile. If you don’t have it, you can verify your identity via IDnow using your ID card or passport.

It’s up to you! However, we recommend using your private certificate for convenience.

We are legally required to notify you when an energy supplier or grid operator accesses or changes your data. We store your email address and mobile number only for these notifications.

We send notifications via email, SMS, and soon through the Leneda app, to keep you informed about updates and accesses to your data. In some cases, we also need your approval, such as when you request an offer from a new energy supplier. Your consent is required before they can view and analyze your data.

Legal representatives (as listed in official documents like an RCS extract, Memorial publication, or general assembly protocol) can onboard companies or respectively organizations.
Municipalities can be onboarded by mayors, deputies, or municipal secretaries.
Ownership Associations (“Copropriété”) must be onboarded by the current managing company (“Gérance”).
Check the full onboarding guide here.

If you don’t see your metering data right away, it might be because your registration is still being processed by your grid operator, who uploads energy data to Leneda. You can request your data manually by following the "Add missing metering point" process here.

Leneda gives you insights into your electricity and gas consumption/production data. You can also see:

Who has access to your data

Your active energy contracts

Your personal data stored in Leneda

Currently, only measurement data from January 1, 2023, onwards is available. If you need older data, please contact your grid operator or energy supplier.

The company or organization must first be onboarded. Once onboarded, you need to be assigned a role that grants you access to the data. Learn more about roles and access management here.

If the sharing group was created before you onboarded, the system may not have automatically recognized you as the manager. In this case, contact your grid operator with your Energy ID and Sharing Group Contract number to have your data uploaded.

Right now, you’ll need to cancel the original access permission and create a new one with all relevant OBIS codes.

If you’re a legal representative of a company or have the “User Administrator” role, you can assign roles to other users (like company employees). Currently, roles don’t have an expiration date, so it’s your responsibility to review and update them as needed.
Read more about roles here.

Yes! Companies and organizations can assign the same role to multiple people. If an entity has more than one legal representative, the Legal Representative role can be assigned to all of them. The only requirement is that at least one person or company takes on the role of legal representative.

You can find a full list of OBIS codes and their definitions here.

The load curve recorded by the meter shows average power over a 15-minute period, measured in:

kW (active power)

kVar (reactive power)

For longer time periods (hourly, daily, weekly, or monthly), the data is shown as energy:

kWh (active energy)

kVarh (reactive energy)

As the export includes 15min power values, and as per physics energy equals power multiplied by time, you need to sum up the 15min values and divide by 4.